Studio Policies

The following policies apply to all lesson agreements made between Helene Holman (henceforth referred to as the teacher) and the pupils and/or their parents/guardians.

Booking & Payment

  • All services are payable in advance/upon booking. This also applies to your first session/month, so please be aware that you will need to pay upfront upon arranging a lesson time.
     

  • All sales are final. Subscriptions, coaching packages, gift vouchers, or remaining sessions therein, are non-refundable. This does not affect your statutory rights.
     

  • All online payments are automatically processed via Stripe. Your data is encrypted and safe; none of your card or bank details are visible to The M.A.D. House at any point.
     

  • Recovery of any fees owed is subject to the UK late payment legislation. 
     

  • The MAD Method- Students will be charged monthly, and understand that they are committed to full payment.


 

Rescheduling 

  • If you need to reschedule your lesson you can do so up to 48 hours in advance through the online scheduler. Fail to do so will result in you forfeiting that lesson.
     

  • Students who are ill will be turned away from lessons without a refund.
     

  • If you are mildly sick or have no way of getting to a lesson then online lessons are a great alternative. They are a valuable way to keep your individual lesson time and avoid missing out. Online Sessions will be taught via Zoom (Instructions about how to use Zoom will be sent prior to online lesson times).​​
     

  • On the rare occasion, the teacher cannot make the agreed-upon lesson time, these lessons will be made up at a later date.​  

 
 

What do I need to bring to my sessions?

  • In the case of performance coaching, you only need to bring yourself and something to write on and with. 
     

  • In all other cases: Please bring your own playbacks, sheet music, music books, lyric sheets, tabs/chord sheets, etc. whenever possible.
     

  • My studio is sufficiently equipped to plug in or connect your MP3 players/phone,

Communication​

All correspondence is sent out to the student/parent by email. It is the responsibility of the student/parent to make the teacher aware of any changes to their contact details. She will not be held responsible for any missed communications if this is due to incorrect contact information.

 

Email – info@themadhouse.studio

What’s App – 07545929882